July 5, 2007
Pinneast Delivers 235 Hours of Courseware to U.S. Army


Columbia, SC -- July 5, 2007 –Pinneast.com, Inc. today announced it has completed two delivery orders with a combined total of over 235 hours of online courseware for the U.S. Army Training and Doctrine Command. The orders were for the design and development of 174 hours of SCORM 1.2 web-based training for the 42A1O, Human Resources Specialist, Military Occupational Specialty course; and for the maintenance, design and development of 61 hours of web-based training for the Army’s F4 Postal Operations Clerk course. The courseware was designed to run in both of the Army’s Learning Management Systems, Aspen and Saba, and was also produced in CD ROM versions.

The deliveries were made as part of Pinneast’s participation in a defense contractor team for the United States Army's Distributed Learning Education and Training Products (dLETP) program, under the leadership of Karta Technologies, Inc. Karta is the largest privately-held defense contractor headquartered in San Antonio, TX. Karta serves as the prime contractor for the team and the contract is estimated at $483 million over the next five years. The dLETP program is part of the Army's continuous effort to maintain high-quality training for all of its troops to meet the constantly changing needs of the Army and the Nation while at war. As part of the Karta team, Pinneast provides distance learning products and services in support of the troops whenever and wherever training is needed.

According to Pinneast's President, Brian Popken, a retired Army officer, "Pinneast is honored to have the opportunity to be a part of the dLETP program. It’s both exciting and a privilege to be able to work with Karta and the Army teams. Our past experience on Army contracts of this type dates from 1997 and includes developing hundreds of hours of custom training and distance learning. We look forward to continuing in developing high quality training for our soldiers."

 

31 August 2006
Pinneast and SumTotal partnership brings content solutions for business and industry.

Columbia , SC , August 31, 2006. Pinneast.com, Inc. ( www.pinneast.com) and SumTotal ® Systems, Inc. (NASDAQ: SUMT), the largest provider of talent, learning and business performance technologies and services, have partnered to provide content solutions for business and industry. Through its partnership with Pinneast, a leading developer of custom-e-Learning solutions, SumTotal is providing the critical capability of testing content interoperability to ensure global enterprises maximize the business benefits and ROI of their learning systems.

Under the agreement Pinneast will operate the SumTotal Content Alliance Portal (CAP) and Content Integration Lab, which will ensure seamless interoperability of custom and pre-packaged e-Learning courses with the SumTotal Enterprise Suite for Business Performance Management.  The portal, which is enabled by Seamless’ Merchandizer™ e-Commerce software, allows self-directed interoperability testing of e-Learning courses. Pinneast provides portal access at an advertised cost of $10,000 per subscription.  More information and access to sign up online as a subscriber can be found by going to the SumTotal website at http://www.sumtotalsystems.com/alliances/index.html and clicking on the “SumTotal Content Partner Program” link, or by going directly to:

http://mgrmz0764h.merchandizer.com/sumtotalcontentalliance.asp,

Through secure access to SumTotal’s hosted LMS platforms, online education and training companies can troubleshoot and self-certify their learning content based on mutual support of industry standards. While testing their content, they will have access to AICC and SCORM testing tools, SumTotal product documentation, and technical support for the lab environment.  Additional troubleshooting, support, and consultation are available through Pinneast, assuring independent, 3rd-party verification services.

SumTotal has intentionally structured this program with a third party, Pinneast, to independently assess prospective content providers and validate the interoperability of content created for the SumTotal platform and ensure all content is certified as AICC/SCORM compliant.

Pinneast will also resell SumTotal content authoring software to subscribers through the e-Commerce portal, including the popular ToolBook™, TotalLCMS, and TotalAccess software.  They will additionally continue to be SumTotal’s exclusive agent worldwide for supporting the Content Developer's Software License Kit, including the legacy Docent LMS and Outliner products.

“We feel Pinneast offers a value-added service for content providers around not only content integration but also content development; Pinneast is a leader in its field,” said Sheri Miller, director of OEM/Channel Development for SumTotal .  “We value our long-term relationship with Pinneast and the services they bring our customers around the globe.”

Brian Popken, Pinneast’s President, stated “Our continuing partnership with SumTotal is unique in the e-Learning industry and is significant because SumTotal’s Learning Management System comprises over 40% of the installed licenses in the commercial e-Learning market.  As a result of  Pinneast’s established reputation for premier technical skills, a number of their largest clients already require that new courses be tested first in our lab before they are installed on their network.  We are very proud of our ability to provide this kind of service to SumTotal’s Alliance partners and installation base.

ABOUT SUMTOTAL SYSTEMS

SumTotal Systems, Inc. (NASDAQ: SUMT) is the largest provider of talent, learning and business performance technologies and services. SumTotal deploys mission-critical solutions that align talent and knowledge with organizational processes and business goals to generate significant bottom-line results. With more than 17 million users worldwide, SumTotal has helped accelerate performance and profits for more than 1,500 of the world’s best-known companies and government agencies including Accenture, Aetna, Cendant, DaimlerChrysler, Delta Air Lines, Harley-Davidson, Microsoft, Novartis, PNC Bank, U.S. Army, U.S. Air Force, U.S. Navy, U.S. Coast Guard, U.S. Bancorp, United Airlines, Vodafone, Wachovia and Wyeth. SumTotal has offices throughout the United States , and in London , Paris , Frankfurt , Singapore , Sydney , Tokyo , Hong Kong and Hyderabad . For more information about SumTotal's products and services, visit www.sumtotalsystems.com.

ABOUT PINNEAST

Pinneast.com, Inc. ( www.pinneast.com), is an eleven year-old e-Learning services provider which offers custom web based learning and education, learning management systems, LMS hosting and eLearning technical support. Unlike its competitors, who offer a product that is one size fits all, Pinneast is capable of designing e-Learning products that are tailored to the specific needs of each client.   The Company has a present order backlog including contracts from the US-Army. Other customers of Pinneast include Dow Chemical, Wachovia, Citigroup, First Data, California Courts, and GlaxoSmithKlein, among others.

24 May 2006
Pinneast Adds Learning Technology Pioneer to Advisory Board

Columbia, SC--April 21, 2006 -- Harvey Singh, current President of Instancy, and an internationally recognized visionary and authority on learning technology, has joined Pinneast as a member of its advisory board. According to a Memorandum of Understanding Mr Singh, former Chief Learning Technology of Centra Software, will advise Pinneast on its learning technology. Pinneast will also partner with Instancy to add Content Management and authoring tools to Pinneast's Learning Management System.

Pinneast's President, Brian Popken, states that, "This is a significant addition to the capabilities we offer our customers because it gives us the ability to scale the number and level of functions according to the customer's needs, while allowing them the ability to add functions as their needs and budgets grow. The implications are tremendous, because we can now attract and retain a broader range of customers, including those who will ultimately want a feature-rich learning system, but may not yet be ready to invest in a system costing hundreds of thousands of dollars.

"Additionally, we are very excited about adding Harvey Singh to our Advisory Board. His contributions to the e-Learning industry are legendary, particularly with respect to his role in shaping industry standards and as an architect of some of the best known learning systems used worldwide."

21 April 2006
Pinneast Unveils "3rd Wave" e-Learning Technology

Columbia, SC--Apr 21, 2006 -- Pinneast.com, Inc., a subsidiary of Seamless Technology Inc. (OTC: SLSX - News ;www.seamlesstech.com), announced that its President will be a featured speaker at an industry summit attended by leading consumers of e-Learning services and products. The Chief Learning Officer (CLO) Summit held April 23-25, 2006 in Palm Springs, California, provides a forum in which industry leaders offer valuable insight into the strategic developments in training through a proactive series of keynote presentations, conference sessions, interactive think tanks and one-on-one meetings with leaders in training technology. At the summit,

Brian Popken, President of Pinneast.com, will present the company's vision and capabilities for increasing business performance and describe how "3rd wave" technology supports strategic business goals through e-Learning technology. According to Popken, 3rd wave technology is the latest evolution in e-Learning software, and builds on 1st and 2nd wave technologies that focused on reducing costs and making knowledge more widely available. He will demonstrate specific examples of how Pinneast's software products give businesses the ability to provide "knowledge on demand" and enable them to attract and retain customers, increase sales channel performance, reduce support and fulfillment costs, and meet strategic objectives. As part of its 3rd Wave capabilities Pinneast is rolling out new offerings that integrate Learning and Content Management Software, as well as template driven authoring tools that enable the rapid development of SCORM compliant courseware in standard web, tablet PC or mobile formats.

8 December 2005
Pinneast Announces it's e-Learning Subsidiary Team Selected for $483 Million Army Contract

Columba, SC – Dec. 8, 2005—Pinneast.com, Inc., a subsidiary of Seamless Technology Inc. (OTC: SLSX - News ;www.seamlesstech.com), today announced it has been selected as part of a defense contractor team for the United States Army’s Distributed Learning Education and Training Products (DLETP) program. The award was announced by Karta Technologies, Inc. (Karta), the largest privately-held defense contractor headquartered in San Antonio , TX . Karta will serve in the position of prime contractor for the team and the indefinite delivery indefinite quantity contract, which is estimated at $483 million over the next five years.

The DLETP program is part of the Army’s continuous effort to maintain high-quality training for all of its troops to meet the constantly changing needs of the Army and the Nation while at war. As part of the Karta team, Pinneast will provide distance learning products and services in support of the troops whenever and wherever training is needed. .

According to their President, Brian Popken, a retired Army officer, Pinneast is honored to have the opportunity to be a part of the DLETP program. “It’s both exciting and a privilege to be able to work with Karta and the Army teams. Our past experience on Army contracts of this type dates from 1997 and includes developing hundreds of hours of custom training and distance learning. We were also offered and have accepted a position on our team’s contract steering committee and look forward to applying our experience in developing high quality training for our Soldiers.”

“Training is a key ingredient of combat readiness,” said retired Army Maj. Gen. and Karta COO Ken Guest , “Karta put together a great team for the DLETP program and winning this gives us a great opportunity. An important part of this is the chance to support our Nation and its great soldiers.”

Other members of the experienced and innovative team are strategic partners, CACI, SRA, and IBM, each of which has industry-leading experience in distance learning and information technology best practices. Other members who will contribute their unique skills include

Allen Interactions, Carney, Coastal, CollabWorx, Eagle Systems, FC Business Systems, Information Experts, Ngrain, SIMmersion, SumTotal, The Logistics Company, Thomson NETg, and Visual Purple.

21 November 2005
Pinneast Will Sponsor Industry Trade Show

Columbia , SC -- Nov. 28, 2005 —Pinneast.com, Inc., a subsidiary of Seamless Technology Inc. (OTC: SLSX - News ;www.seamlesstech.com), today announced it will sponsor the American Society for Training Development (ASTD) TechKnowledge Conference and Exposition. The annual event, held this year in Denver , CO from January 31 st to February 2 nd 2006 , connects e-Learning industry practitioners in industry, business, and government with the industry’s leading suppliers. The theme of the show is “Maximize Your Learning Technology,” and Pinneast will exhibit it’s end-to-end e-Learning solutions that showcase how it has come to be ranked among the top companies in the e-Learning industry. In addition to the exhibit respected authorities in the field will guide attendees through Designing, Building, Delivering, Facilitating, and Managing e-learning applications.

This is the first year Pinneast has sponsored the event. According to their President, Brian Popken, “Pinneast has chosen to both exhibit its capabilities and provide sponsorship because this conference in particular is a good match for Pinneast’s skills in delivering end-to-end e-Learning solutions. For years, Pinneast has been partnering with Fortune 500 companies to help them select the best technical and design approach—one that enables them to optimize human potential in a way that maximizes business performance. TechKnowledge’s theme of ‘maximizing learning technology’ is at the core of what we do. We understand how to match even the most extreme technical requirements with sound instructional design to create effective e-Learning programs. This is something that most of our competitors don’t have the capability to do.”

More about the TechKnowledge Conference and Exposition can be found on the ASTD website at http://www.astd.org/astd/Conferences/TK06/TK06_Home.

1 June 2004
Pinneast Introduces Adaptive Learning SCO

In a cutting-edge example of innovative programming, Pinneast’s Adaptive Learning solution provides a reusable SCORM 1.2 complaint template complete with pooled pre- and post tests, as well as dynamically-presented course lesson modules. The reusable template provides a learner-centric focus that reduces training time, improves retention and helps organizations solve the real world problem of implementing adaptive learning within a commercial, standards-based learning system.

Developed through a unique partnership with AEC, an Ontario-based custom content developer, Pinneast has developed a solution for clients who want to minimize the amount of time learners spend in a training session. Because most commercial, standards-based Learning Management Systems do not fully support an Adaptive Learning Environment, Pinneast’s approach was to develop a standards-based, reusable course “template” using internal programming to assess individual user knowledge, and then dynamically present only those course materials needed to achieve mastery. Metadata and course CMI functionality are entirely SCORM 1.2 compliant, yet the course functionality implements much of the adaptive learning functions of advanced SCORM standards that are not yet available with commercial Learning Management Systems. The initial use of the template was to package AEC content for use by Symantec within their SCORM 1.2 compliant Aspen Learning Management System, by SumTotal Systems.

Click here for more information on Pinneast’s Adaptive Learning Solutions

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15 May 2004
Pinneast Launches Healthcare-U

Compliance training for the health care industry is now available online to individuals or organizations at www.healthcare-u.com. This low-cost training alternative is ideal for any size organization and enables them to meet mandatory HIPAA training requirements—even in Spanish.

Pinneast has blended e-Learning with e-Commerce to make training scheduling, attendance and record keeping simple. The unique offering enables web-based training, testing and certification through any one of 56 courses covering the new HIPAA regulations. The most popular course, “Requirements for Health Care Workers” is available in Spanish. Continuing Education Courses will also soon become available. Users can sign up with a credit card and then access courses tailored specifically for their health care profession. The curriculum is endorsed by a leading health care compliance law firm, Fleischer and Associates, and includes comprehensive testing to ensure knowledge retention. When users achieve a passing score they are provided with a printable certificate and the results are stored to their transcript. Organizations can also license features of the system that enable reporting and administration functions for trainers and HR professionals.

Click here for more information on Pinneast’s Health Care Training Solutions

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26 March 2004
Pinneast and SumTotal Partnership Affirmed, Expanded

Pinneast, already SumTotal Systems exclusive partner for their content Integration Laboratory and support to 3rd party content developers, have expanded their relationship to include providing service to SumTotal clients as a subcontractor, testing of the soon-to-be-released SumTotal Enterprise Suite 7.0, and consideration of other joint ventures.

Pinneast has operated the Content Integration Laboratory for what was then Docent since June 2002. In that role, Pinneast has provided testing, certification, and integration services for 3rd party vendors wanting to install their courses on the Docent System. In March 2004 Docent and Click2Learn merged to form SumTotal Systems providing technology to boost business performance for 600 of the world's best-known enterprises, including Microsoft, Cingular Wireless, Vodafone, United Airlines, Lucent, Albertsons, Accenture, Cendant, Harley-Davidson, Wyeth, AT&T, Wachovia and D & B. Pinneast and SumTotal have agreed to continue to Pinneast’s Content Integration Lab services and have since signed multiple agreements for consideration of ventures to provide software and services that will expand SumTotal’s existing client base. For proprietary and competitive reasons, details of the agreements are not currently available. Pinneast has also agreed to be part of the beta test group for the soon-to-be released SumTotal Enterprise Suite™ 7.0 and is the exclusive reseller for the Software Developers Kit.

Click here for more information on the Content Integration Laboratory or other SumTotal Solutions

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30 October 2003
Pinneast.com, Inc. and RealCast Announce Partnership to Integrate Streaming Video for e-Learning

RealCast Corporation, a provider of on-demand high quality streaming video, and Pinneast.com, Inc. an e-Learning solutions provider based in Columbia , SC announced that they have integrated their technologies to provide streaming video “webinars” for e-Learning. The integration combines the learner, reporting, and course management capabilities of a Learning Management System with the on-demand communications of next generation streaming video. The result is the ability to organize live, recorded and web-based courses and deliver a blended learning solution.

The initial launch of the integrated technology is being made on October 31 st, at the Third Annual International Conference on Mobile Health being presented by the International Mobile Health Association and hosted by The University & Community College System of Nevada Health Schools, The University of Nevada School of Medicine, and the Nevada State Health Division. The companies plan to offer online training resources for the health care community. A full curriculum of HIPAA training is also being made available.

According to company representatives the ability of the system to organize, deliver and report on streaming video communications and training over the Internet will produce significant benefits for organizations and individuals. Users can sign up for and view webinars, take online courses and tests, then receive certificates of completion. This can dramatically decrease training costs compared to traditional methods. Costs for travel, instructors, and lost job time are eliminated. Because the site is available 24 x 7 by anyone over the Internet it makes healthcare training affordable and scalable, eliminating the barriers of time and place. The system is also available for use by training managers to provide an affordable, “pay as you grow” solution complete with individualized course catalogs and company-level reports. Available and planned resources include a catalog of online courses, a content authoring tool, and support services.

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11 June 2003
Pinneast.com, Inc Announces On-line HIPAA Compliance Certification

Pinneast.com, Inc. a leading provider of technology and distance learning (eLearning) solutions that allow companies to operate and grow their businesses more efficiently and improve employee productivity, today announced they have completed development of “ HIPAA Compliance Certification Program”, a new and effective interactive multimedia Internet solution for educating physicians and staff in healthcare organizations on HIPAA regulations. The interactive courses are designed with a learner centric focus, intuitive lesson plans, engaging content and experiential exercises to create an engaging and cost effective method of educating healthcare employees on the requirements of HIPAA. The courseware is an affordable and scaleable web-based solution that eliminates the barriers of time and place while ensuring a healthcare organization's ability to document compliance with the training requirements of the HIPAA Privacy Rule. Topics covered include Covered Entities, Protected Health Information, Individual rights, Use and Disclosure, Business Associates, and Penalties and sanctions.

The HIPAA Compliance Certification Program courseware is designed for all employees in all healthcare organizations under the government mandate requiring HIPAA training. This includes hospitals, health systems, long term care, home health care, ambulatory care, physician practices and groups, health plans, managed care organizations, HMOs, pharmaceutical companies and other healthcare entities. To help maintain a high level of motivation in the program, the courseware uses multimedia and interactive elements to make the entire program attractive, engaging, entertaining, and simple to use. Students are empowered through a well-designed interface that facilitates easy navigation. Completion certificates are available for users who complete the course.

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13 March 2003
Innovision Technology Awards Names Pinneast

The InnoVision Technology Awards Advisory Board recently announced that Pinneast.com, Inc. was among the finalists in their awards program. The InnoVision Technology Awards, which honor innovation and technological excellence, recently received more than 35 entries in various award categories. Pinneast’s nomination for development of the learning Management software Sensa © earned this distinction. The software enables teachers and trainers to make education available online and maintain records of course progress. The system is designed to enable smaller business and organizations to reduce training costs an maintain compliance and certification records at a fraction of the cost of similar applications..

According to awards officials, selected finalist entries ranged from learning management solutions, to educational software that allows students to respond to teacher inquiry via computers, PDAs, cell phones or IR remotes, to technology that protects soldiers and aviators with optical communications gear, to a paperless web invoicing system. A common thread among these honored entries is each organization’s demonstrated commitment to excellence through the innovative development, application or utilization of technologies way that results in a positive impact on an organization, its community or industry. Finalists included:

  • Pinneast.com, Inc.
  • Center for Optical Materials Science & Engineering Technologies (COMSET)
  • Integrys Solutions, LLC
  • KEMET Corporation
  • AssetPoint/TabWare
  • Erskine College

The breadth and scope of entries this year demonstrates the continued growth of technology….,” commented Amy Robichaud, InnoVision Advisory Board member and Practice Development Manager for Deloitte & Touche, InnoVision’s founding sponsor. “We are pleased to continue this popular program and look forward to bringing together business and technology leaders to honor this year’s finalists and winners,” she added.

Founded in 1999, the InnoVision Technology Awards program is designed to recognize and honor leadership in innovation and technological excellence, as well as to provide a platform for local business and community leaders to communicate and collaborate with one another. Through its awards program and series of technology forums, InnoVision plays an integral role in the focused efforts to establish the new technology-based economy.

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20 January 2003
Docent and Pinneast.com, Inc. Partner to Provide Content Solutions Through DCI Labs

Docent, an e-Learning industry leader and provider of business performance management systems and Pinneast.com, Inc., have partnered to provide content solutions for business and industry. Through its exclusive, strategic partnership with Pinneast, a leading developer of custom-designed interactive eLearning solutions, Docent is providing the critical capability of testing content interoperability to ensure global enterprises maximize the business benefits and ROI of their learning systems.

Under the agreement Pinneast will operate Docent Content Integration Labs (DCI Labs), which will ensure seamless interoperability of custom and pre-packaged content with the Docent Enterprise software for Business Performance Management. Docent has intentionally structured this program with a third party, Pinneast, to independently assess prospective content providers and validate the interoperability of content created for the Docent platform and ensure all content is certified as AICC/SCORM compliant.

Pinneast also becomes the exclusive agent for selling and supporting the Docent Content Developer's Software License Kit. The Content Developer's Software License Kit provides content developers with a full functioning version of the Docent Enterprise software. This program provides content developers with a license for the Docent platform software that will enable them to build courses that are interoperable with the Docent Enterprise system. The Content Developer's Software License allows content developers to develop, test and troubleshoot content for complete compatibility with the Docent LMS and CDS platform.

According to Jon Meyer, Vice President for Productivity Point International, a market leader in blended learning, "Docent's Labs' certification and AICC/SCORM services programs through Pinneast has enabled Productivity Point International to respond quickly to our customer's needs and make more sales. Pinneast's responsiveness and technical skills are world class and we now have the ability to deliver high quality, interoperable content that helps our customers realize maximum returns from their investment in the Docent LMS."

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1 March 2002
Pinneast Launches Referral Partner Incentive Program

Pinneast's success is based in part on the strength of our strategic partnerships. We firmly believe that by working together we can do even more to help our collective customers to achieve meaningful business results and further leverage their investments in e-Learning.

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29 January 2002
Pinneast Renews Agreement With Northrop Grumman To Develop Training Materials For The U.S. Army

Pinneast has recently renewed its teaming agreement with Northrop Grumman Information Technology Division to develop interactive training programs for the Army’s Training and Doctrine Command (TRADOC) under a multi-year Department of Defense contract. Called the Army Training XXI contract, it is a multi-year, multi-million dollar omnibus agreement designed to provide the Army with easy access to e-Learning and training service providers.

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25 January 2002
The Greater Columbia Chamber of Commerce's Information Technology 1st Annual Pillar Awards

Pinneast, a provider of custom designed e-Learning content and services, today announced it has been nominated for recognition at the 1st Annual Information Technology Pillar Awards for its development of the Sensa TM Online Registrar for integrating, managing, and measuring corporate learning. The system does this by providing the infrastructure necessary to organize and deliver web-based training, as well as manage instructor-led training and resources. It is the result a research and development effort that Pinneast began in January of 2001 to expand its range of e-Learning products and services.

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25 January 2002
Pinneast Partners with Dow Chemical to save $67 million

Pinneast, a leading e-learning solutions provider to Fortune 500 companies, has announced Return on Investment results for Dow’s enterprise level e-learning System.

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18 October 2001
Plateau Systems Forms Alliance With Pinneast To Deliver Enhanced, End-to-End e-Learning Solutions

Plateau Systems, a provider of enterprise-class software that manages learning and knowledge processes for organizations, and Pinneast, a provider of custom designed e-Learning content and services, today announced an alliance that will offer customers a wide range of e-Learning services - including a Learning Management System with industry-leading architecture, tailored e-Learning content, technical support and systems integration.

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4 September 2001
Centra and Pinneast Partner to Enhance the Delivery of Blended eLearning Solutions to Large Global Corporations

Centra (NASDAQ: CTRA), the world's leading provider of software infrastructure and ASP services for eLearning and collaboration, today announced that Pinneast, a leading provider of custom designed eLearning content and services, has joined Centra's Partner Program and eLearning ecosystem. Working together, the two organizations will coordinate to combine Centra's standards-based software solutions for creating, organizing, managing and distributing enterprise knowledge assets with the Pinneast's content design and support services.

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5 March 2001
Hewlett-Packard Selects Pinneast to Support Worldwide e-Learning Initiative

Pinneast.com, Inc., a leading eLearning Solutions provider to Fortune 500 companies, has been selected by Hewlett Packard (NYSE: HWP) to provide implementation and help desk services for their enterprise-level Learning Management System. Hewlett-Packard Company - a leading global provider of computing and imaging solutions and services - is focused on making technology and its benefits accessible to all.

The purpose of the agreement is to enable Hewlett Packard to rapidly roll out a global LMS while ensuring a “seamless” transition to the new system. This is because the LMS supports critical business functions for training, certification, productivity and compliance.

Pinneast --based in West Columbia, SC – began the project by providing Hewlett Packard with system and database engineers to support the customization, installation of their LMS. Because of the complexity and scope of the project, Hewlett Packard also selected Pinneast to provide a 24- hour-a-day, five-day-a-week e-learning help desk. This service enables Hewlett Packard to begin using the new system without delays— and also begin realizing an immediate return on their investment-- while allowing time to train users and internal staff on system functions and operating discipline.

To provide real-time maintenance, administration and support for the LMS, Pinneast’s e-Learning Help Desk has been provided direct Virtual Private Network (VPN) access to Hewlett Packard’s multiple LMS servers positioned around the Continental United States. Users across the globe have direct access to the desk via a direct e-mail link on the LMS and a 1-800 number “hotline.” Help Desk technicians who were trained in both the LMS functionality and Hewlett Packard’s internal operating discipline provide direct support to trainers, administrators, and end users-- enabling Hewlett Packard to rapidly and efficiently publish, organize, access and report on training. In addition to providing Hewlett Packard these “turnkey” Tier I and II online training services, Pinneast technicians also identified Tier III LMS software issues which were passed to the Pinneast and Hewlett Packard technical support teams for resolution.

“Hewlett Packard chose Pinneast because they offered a professional services program that was backed up by help desk support. We needed global support on our e-learning initiative and Pinneast has a track record in supporting large rollouts," said Larry Lee of Hewlett Packard's Educational Services Worldwide. “Pinneast’s experience in supporting e-learning initiatives with companies like Dow Chemical and Nortel was a tremendous benefit in overcoming obstacles presented to our learners."

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